Privacy Policy

ACI Construction & Restoration ("ACI," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit acicontractors.com (the "Site") or otherwise interact with our business.

1. Information We Collect

Information You Provide

• Contact and quote requests: name, email address, phone number, property address, and any project details you submit.
• Career applications: name, contact information, work history, and any documents you upload.
• Communications: records of email, phone, or text correspondence with our team.

Information Collected Automatically

• Usage data: pages visited, time on site, referring URL, browser type, device type, operating system, and approximate location (derived from IP address).
• Cookies and similar technologies: small data files stored in your browser to support site functionality, analytics, and security.

2. How We Use Your Information

• Respond to inquiries, prepare estimates, and schedule services.
• Process job applications and communicate about employment opportunities.
• Operate, maintain, and improve the Site and our services.
• Detect, prevent, and address fraud, abuse, and security incidents.
• Comply with legal obligations and enforce our agreements.
• Send service-related communications (e.g., appointment confirmations, follow-ups). We do not sell your personal information.

3. Third-Party Services

We rely on the following third-party services that may receive limited information:

• Google Analytics: aggregate site usage analytics. See Google's Privacy Policy. You can opt out using the Google Analytics Opt-out Add-on.
• Google reCAPTCHA: protects forms from spam and abuse. Use is governed by Google's Privacy Policy and Terms of Service.
• Google Maps / Places API: displays maps and customer reviews. Subject to Google's privacy and terms above.
• SendGrid (Twilio): delivers transactional emails. See Twilio's Privacy Notice.
• Microsoft Azure: hosts the Site and stores data in Azure Cosmos DB.

4. Cookies

We use cookies for essential functions (such as keeping administrators signed in) and for analytics. Most browsers let you refuse or delete cookies; doing so may affect Site functionality.

5. How We Share Information

We share information only as necessary to:

• Operate the Site (with the third-party providers listed above).
• Comply with legal process, court orders, or lawful government requests.
• Protect the rights, property, or safety of ACI, our customers, or the public.
• Complete a business transaction such as a merger or sale of assets.

We do not sell, rent, or trade your personal information.

6. Data Retention

We retain personal information only as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce agreements.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information, including HTTPS encryption in transit and access controls on our admin systems. No method of transmission or storage is 100% secure.

8. Your Choices & Rights

Depending on where you live, you may have the right to access, correct, delete, or restrict processing of your personal information, or to opt out of certain processing. To make a request, email or call us using the contact information below. We will respond consistent with applicable law (including the CCPA/CPRA for California residents and GDPR for EU/UK residents where applicable).

9. Children's Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

10. Do Not Track

Our Site does not currently respond to "Do Not Track" browser signals, as no common industry standard has been adopted.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when it was last revised. Material changes will be highlighted on the Site.

12. Contact Us

If you have questions or requests regarding this Privacy Policy, please contact: